Discover and understand everything that is needed.
We ask several questions of our clients upfront. The purpose is to understand what decisions they need to make at the end of the engagement, what is reasonable for them to do and what is not, what has been done previously and what would be done if this engagement was not undertaken, what contingencies need to be accounted for, and how the outcomes and/or deliverables need to be assembled to best work for them. This enables us to craft the right approach for their unique situation and challenge to ensure the overall engagement is successful.
To make the perfect meal you first decide what you are making before you shop for the groceries. So to it is for our engagements. Once we discover and understand everything our client needs we create a framework for meeting their needs. After that we are ready to begin, always proceeding with the end in mind.
Deliver understanding and guidance.
Worse than not learning anything is learning something and not being able to help others to understand it or to know what to do with/about it. Our reports, presentations, and consultations are a combination of our explanations of what has been discovered, the implications, and the supporting evidence behind it. Throughout, we share our resulting independent, objective, data-driven recommendations.